For Standard Orders (Within India):

Delivery Timeline:
Orders are typically delivered within 7 working days from the date of dispatch. Delivery timelines may vary depending on the destination and serviceability.

Shipping Partner:
We use Shiprocket as our shipping aggregator. Shipments are fulfilled through Shiprocket’s network of reputed courier partners. Courier allocation may vary based on location, availability, and serviceability.

Free Shipping:
All standard orders within India qualify for free shipping, unless stated otherwise at
checkout.

Possible Delays:
Delivery may be affected by factors beyond our control, including public holidays, natural calamities, regional restrictions, strikes, or operational issues with courier partners.

Tracking Information:
Once your order is dispatched, a tracking link and shipment details will be shared via email/SMS. Tracking updates are provided by the courier partner.

Order Status & Support:
For delivery-related queries, customers may check the tracking link shared or contact us at support@enigmaxlifestyle.com

Important Information

Order Cut-off Time:
Orders placed after 10:00 AM may not be dispatched on the same business day. Dispatch does not take place on Sundays or public holidays. Cut-off times are indicative and may vary due to payment authorization or operational constraints.

Delivery Estimates:
Delivery timelines are estimates only and are calculated from the date of dispatch, not the order date.

Uncontrollable Delays:
ENIGMA-X shall not be held responsible for delays caused by circumstances beyond our reasonable control, including courier delays or force majeure events.

Address Changes:
Once an order has been dispatched, delivery addresses cannot be changed under any circumstances.

Contact Detail Changes:
Phone numbers or contact details cannot be modified after dispatch, as shipment details are locked with the courier partner.

Serviceability:
If a location is deemed non-serviceable by Shiprocket or its courier partners, we reserve the right to cancel the order and initiate a refund as per our Refund Policy.